Orders & Shipping

Shipping Information

HeySmiley orders are delivered Monday to Friday between 11am and 6pm. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. For those last minute purchases, Express delivery is available to most destinations.

Depending on your location, we also offer a Flat Shipping Fee for orders above the following thresholds: 150 GBP, 250 USD, 200 EUR and 1000 HKD (Apply to Hong Kong only).

ASIA

China Mainland: 3000 CNY

Hong Kong SAR: 1000 HKD

Taiwan Region, Macau SAR: 150 USD

Japan: 28000 JPY

Singapore: 350 SGD

Kuwait, Saudi Arabia, UAE: 250 USD

Rest of Middle East: 150 USD

AMERICAS

Canada: 300 CAD

United States: 250 USD

Mexico: 2500 MXN 

OCEANIA

Australia: 300 AUD

This means you can purchase multiple pieces  for one shipping fee. The amount of the Flat Shipping Fee is based on the lowest price shipping option available for the item in your order, which travels the farthest to reach you.

All relevant delivery options available for your order and to your destination will be displayed at checkout.

Shipping Times:

DHL EXPRESS: Most of Europe and USA: delivery within 14 days Rest of the world: delivery within 20 days

HKPosts: Hong Kong Only: delivery within 6 days

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. HeySmiley cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.

We won't include the cost of taxes and duties in your order, so you will need to pay any additional fees if you are located in any of the locations below:

European Union, The United Kingdom, USA, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Lebanon, Norway, Saudi Arabia, Taiwan Region, Thailand, U.A.E, Japan, Mexico, Argentina, Chile, Colombia, Spain - Canary Islands, Egypt, Isle of Man and San Marino.

If you are ordering from within your own customs zone or region, import duties will not be applicable however you may need to pay VAT or local sales taxes.

SHIPPING TO USA

For international orders shipped to customers in the US, please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address.

After placing an order, you will receive an email containing all the details. We may also be in touch if we need further information to verify your payment. Once your order is confirmed, it will be dispatched within 2 business days.  (Pre-Sales Order will delivery 2 - 7 days after commenced date)

Depending on your location and chosen shipping method, delivery takes 14-21 business days after it's dispatched. We will keep you updated with tracking information and an estimated delivery date. You can also follow its journey by heading to ‘My Orders’ in your account, or if you opted for guest checkout, you can track the status of your order here.

While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.

As your purchase will be prepared quickly for dispatch, please contact Customer Service as soon as possible to cancel or make any changes to an order. While we’re unable to cancel an order once it has been processed by a our fulfilment  partner, we would charge for shipping fee.